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123 Commerce Drive, Suite 400 · Austin, TX 78701

A small Texas agency that quietly grew into a trusted name.

Founded in 1985 in Austin. Family-owned. Still answering our own phones.

NGME Insurance office in Austin, TX
A+ BBB rating since 1992
Our story

Built on trust. Driven by care.

NGME Insurance was founded in 1985 by Robert and Carol Malone, a husband-and-wife team who opened a two-person office on South Congress with a simple promise: tell clients the truth, even when it costs us the sale.

Forty years later, that office has grown into one of Central Texas's most respected independent agencies — but the promise hasn't changed. We still answer our own phones. We still write personal notes after every claim. And we still walk away from policies that aren't right for the family in front of us.

As an independent agency, we're not tied to any single carrier. That means we work for you — shopping dozens of top-rated insurers to find the right coverage at a fair price.

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What we stand for

Six values, lived daily.

Every advisor on our team signs the same code of conduct. If we won't recommend it to our own family, we won't recommend it to you.

Integrity

We give honest advice — even when a smaller commission means less revenue for us. Your trust is our long-term business.

Client-first

Your needs come before our convenience. We listen, we advise, we follow through — and we follow up.

Excellence

Every advisor is licensed and certified. Every policy is double-checked. Every renewal is re-shopped.

Community

We're proud Texans. We sponsor local Little Leagues, partner with food banks, and hire from the neighborhoods we serve.

Education

Insurance is complicated. We explain it in plain English, with itemized breakdowns and side-by-side comparisons.

Reliability

When something goes wrong, we're already on the phone. 24/7 claims line. Same-day callbacks. No exceptions.

Leadership

The people behind your policy.

Licensed, experienced, and accountable to the clients they serve — not a corporate quota.

Robert Malone

Robert Malone

Founder & CEO
Carol Malone

Carol Malone

Co-Founder & COO
Derek Shaw

Derek Shaw

VP, Commercial Lines
Priya Nair

Priya Nair

VP, Personal Lines
Tom Castillo

Tom Castillo

Senior Claims Advisor
Lisa Park

Lisa Park

Life & Health Specialist
Marcus Webb

Marcus Webb

Business Development
Angela Torres

Angela Torres

Client Relations Manager
Ready when you are

Have a conversation, not a sales pitch.

Tell us what's on your mind. We'll listen first, recommend second, and quote third.

By the numbers

A few things our clients have made true.

25K+Clients
38Years
98%Renewal rate
4.9Avg. rating