Founded in 1985 in Austin. Family-owned. Still answering our own phones.
NGME Insurance was founded in 1985 by Robert and Carol Malone, a husband-and-wife team who opened a two-person office on South Congress with a simple promise: tell clients the truth, even when it costs us the sale.
Forty years later, that office has grown into one of Central Texas's most respected independent agencies — but the promise hasn't changed. We still answer our own phones. We still write personal notes after every claim. And we still walk away from policies that aren't right for the family in front of us.
As an independent agency, we're not tied to any single carrier. That means we work for you — shopping dozens of top-rated insurers to find the right coverage at a fair price.
Talk to an advisorEvery advisor on our team signs the same code of conduct. If we won't recommend it to our own family, we won't recommend it to you.
We give honest advice — even when a smaller commission means less revenue for us. Your trust is our long-term business.
Your needs come before our convenience. We listen, we advise, we follow through — and we follow up.
Every advisor is licensed and certified. Every policy is double-checked. Every renewal is re-shopped.
We're proud Texans. We sponsor local Little Leagues, partner with food banks, and hire from the neighborhoods we serve.
Insurance is complicated. We explain it in plain English, with itemized breakdowns and side-by-side comparisons.
When something goes wrong, we're already on the phone. 24/7 claims line. Same-day callbacks. No exceptions.
Licensed, experienced, and accountable to the clients they serve — not a corporate quota.